Written By Ryan Biddulph

I’ve spent over two years in Thailand during my 6-year world tour, and here are my cultural points to remember when travelling through Thailand. 

Thailand is my favourite country on earth for several reasons. The stunning beauty of the place, fantastic food, low living cost, and friendly locals make for a dream destination.

Before visiting the Land of Smiles, remember that Thai face-saving culture is likely quite different from how things are done in your home country.

Like all things, travel is not a good or bad thing. It is simply a group of people agreeing to live by a specific code you should learn if you decide to spend time in that area.

Culture is important within Thailand.

Cultural Points to Remember when Travelling through Thailand

It may seem like all coconuts and paradise. However, there are cultural points to remember when travelling through Thailand; let’s discuss those critical points.

1: Saving Face Is Critical

Thai culture is a face-saving culture. You should never intentionally demean, embarrass or humiliate anyone in a public setting. In a nutshell, be nice. Be courteous. Be polite even if you are waiting for 2 hours at immigration, smile.  

When your patience is tested, is adjusting to a face-saving culture as a new traveller to Thailand easy? In most cases, heck no. Even if we don’t regularly abuse each other verbally in Western nations, we are accustomed to complaining, whining and starting a verbal tussle or two when we’re having a bad day.  

I made the shift by choosing to smile – no matter what happens – and to say “thank you” or “kop khun krap” in all situations. Over time, the cheeriness of locals and acceptance of the culture grows on you. You will eventually live according to the Thai “mai pen rai” standard, or “whatever happens, happens.” No big deal. Accept and smile. Go with the flow.

Even when things don’t go your way, remember your manners when in Thailand.

2: The Customer Is Not Always Right

In face-saving culture, it is all about not offending or humiliating anybody. So if you huff and puff and throw a customer service-related hissy fit, you will receive a smile and apology at best. At worst, you will be ignored entirely.

You are probably used to the “the customer is always right” service in Western countries. In Thailand, the locals are kind, helpful and polite in all dealings, but the Customer is not always right beyond a certain point. I love this mindset. It helps you to face, embrace and let go of all business and service-related stuff that arises. Enlightening.

I recall one of the first times we flew Air Asia in Thailand. My vegetarian wife ordered a special meal. She received a meat-based meal. After pointing out the situation to the stewardess, the kindly woman said, “Oh, I am really sorry”, with a sheepish grin, then continued with her work.

Was she supposed to drop Halo 36,000 feet from a plane to prepare and deliver a vegetarian meal to my wife? 

All she could do was apologize and move on, knowing how strict vegetarians rarely eat from dishes where the meat was removed/scraped off of the plate.

Thai customer service is pleasant, friendly and engaging. They will do their best to help, but in some situations where things don’t quite work out the way you want them to, be at peace with the fact that folks will not bend over backwards and contort themselves like a gymnast to make you happy.

The customer is not always correct, even in a Thai bar.

3: Don’t Be Offended by Heartfelt Lying 

This point is about the toughest to accept for a Westerner like myself. Especially an American Westerner.

In the good old USA, we are more direct and honest. Factor in my New Jersey upbringing – where being honest and truthful is even more common – and I had a tough time understanding how Thai face-saving often involves lying to people to avoid disappointing individuals now, only delaying the inevitable disappointment.

Just accept it as not good or bad, but simply how it is in Thailand.

For example, someone may promise to meet you for drinks one evening, but they do not show up when the time arrives. After three subsequent reschedules and no-shows, you may think your alleged Thai friend is a real jerk, only to find out from a mutual friend that they hate to drink but don’t want to offend you by telling you this.

When you learn to see the lie is not meant to offend but rather to be friendly, it helps to embrace a custom you may see as weird, outright rude, or thoughtless in your culture so you can gracefully glide through the concept of “heartfelt lying” with a smile.

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Thailand is a tourist paradise, but it always resect the country’s cultural ways.

Your Turn

What cultural points can you add to this list?

How have you adjusted to the face-saving culture in Thailand?

If you’re transiting through Bangkok’s Suvarnabhumi Airport, you’re in for a treat! Suvarnabhumi is one of the largest and busiest airports globally, and it’s full of things to do. Whether you’re looking for a place to relax or explore all that Bangkok offers, Suvarnabhumi is the perfect spot. This blog post will give you a rundown of all the best things to do at Suvarnabhumi Airport!

Transiting at any airport worldwide for long periods can be frustrating for travellers keen to get to their next destination and begin a new adventure.

Transiting Bangkok’s Suvarnabhumi Airport in Thailand puts a new perspective on long layovers. This mega-airport, built in 2006, is a vibrant modern adventure as you stroll through a wave of fellow travellers or business people who have jet-setting in their thoughts.

With that in mind, Suvarnabhumi Airport focuses on travellers’ needs and nails them in many ways to keep those transiting for long periods as entertained as possible.

While the prices are on the expensive side for most purchases or activities inside the terminal, Suvarnabhumi airport offers plenty with a range of retail outlets for those who need to shop, rest with a massage at Bangkok Airport, try a variety of food outlets and bunker down at a lounge or transit hotels.

It’s just a few of the awesome things inside the terminal when your stay in Bangkok is longer than anticipated. Now, let’s get into it and take a more in-depth look at this fascinating Airport in Bangkok.

Are you heading to Thailand? Check out Booking.com for hotels!

Suvarnabhumi airport

Making the most of your time at Suvarnabhumi Airport – Bangkok

Suvarnabhumi Airport is one of two international airports serving Bangkok, Thailand.

Suvarnabhumi is the central hub for Thai Airways, Bangkok Airways, and Orient Thai Airlines. The other Airport is Don Mueang International Airport. Suvarnabhumi was officially opened for commercial flights on 15 September 2006, replacing Don Mueang as Bangkok’s main Airport.

The Airport is currently the world’s 24th-busiest by passenger traffic, handling 63,654,794 passengers in 2016. Suvarnabhumi has a single integrated terminal building, making it the largest single-building airport terminal globally.

Enjoying a long transit at Suvarnabhumi Airport doesn’t have to be a pain with these things to do:

• Shopping: Suvarnabhumi has various shops, from high-end designer brands to local Thai souvenirs. There’s something for everyone at Suvarnabhumi!
• Dining: Suvarnabhumi offers many dining options, from local Thai to international cuisine. There’s something for everyone at Suvarnabhumi!
• Relaxing: Suvarnabhumi has various relaxation options, from massage chairs to spas. There’s something for everyone at Suvarnabhumi!
• Exploring: Suvarnabhumi has various attractions, from the Bangkok Art and Culture Centre to the Suvarnabhumi Aquarium. There’s something for everyone at Suvarnabhumi!

No matter what you’re looking for, Suvarnabhumi Airport, let’s look at some of these fine activities at Thailand’s number one Airport.

Are you staying in Bangkok a little longer? Enjoy Private Transfers with Get Your Guide!

Have a transit Suvarnabhumi Airport Massage to cure those long flight aches.

If you’re heading to Bangkok for a long-haul flight, you might want to consider pampering yourself with a massage at the airport. While it will cost you about ten times more than the street price, there are benefits to having a massage before or after your flight. Not only can it help release the tension in your muscles, but it can also soothe your mind and help you relax.

The Bangkok Airport massage services offer a variety of treatments, from foot massage to full body treatments, so you can choose the option that suits you best. While it may not be the cheapest option, a massage at Bangkok Airport can be an indulgent treat you won’t regret.

If you find yourself at Bangkok Airport with time to spare, why not relax at Chang Foot Massage and Spa? This parlour has several locations throughout the airport, offering various massage services to soothe your worn-out travel muscles. You can choose from foot, shoulder, back, or even a whole-body Thai massage.

The Chang Foot Massage and Spa outlet at Bangkok Airport is on two floors, with the first floor specializing in foot massages and the second-floor menu offering whole-body massages. Pricing starts at a reasonable Baht 600 (US$18) for a one-hour foot massage, with a one-hour Thai massage costing Baht 900 (US$27). You can find this oasis of calm on the departure level, near gate A12. Don’t let travel stress get you down; treat yourself to rest at Chang Foot Massage and Spa.

Have a Massage at Suvarnabhumi Airport while in transit.

Spend time at Suvarnabhumi Art Gallery.

For those with a long transit at Suvarnabhumi Airport, the Suvarnabhumi Art Gallery is a hidden gem worth checking out. The gallery is conveniently located near gate A12 on the departures level and is open from 08:00 to 20:00.

Whether you’re an art lover or just looking for a way to spend time, the Suvarnabhumi Art Gallery is a great destination. Inside, you’ll find an impressive collection of contemporary Thai artworks and a few international pieces, all free to visitors. So, why not stop by and see for yourself?

Take a dip in Suvarnabhumi Airport’s rooftop swimming pool.

Are you looking for a relaxing way to kill time before your next flight? Look no further than Suvarnabhumi Airport’s rooftop swimming pool! Nestled on the top floor of the Terminal 21 shopping mall, this pool offers free admission to anyone with a valid boarding pass and ID.

This tranquil oasis is open daily from 6:00 AM to 10:00 PM and is the perfect place to unwind and recharge before your journey begins. Take a refreshing dip in its calm waters and soak up the stunning airport runway views. And when you’re done swimming, freshen up in the conveniently located changing facilities.

Dining options at Suvarnabhumi Airport

Suvarnabhumi Airport is home to various dining options, catering for all tastes and appetites. Whether you’re in a hurry and looking for a quick bite of fast food or have more time to indulge in a fine dining experience, you will find something to satisfy your cravings.

Suvarnabhumi Airport has it all for dining, with various cuisines available, from traditional Thai dishes to international flavours. So whether you’re a seasoned traveller or a first-time visitor, explore the dining options and treat your taste buds to a world of culinary delights at Suvarnabhumi Airport.

Below are five things to know when dining at Suvarnabhumi Airport:

1. Suvarnabhumi Airport has over 60 dining options, so you’re sure to find something to your taste.
2. If you’re looking for a quick bite, plenty of fast food options are available, including McDonald’s, KFC, and Burger King.
3. If you’re looking for something more substantial, there are also several sit-down restaurants, such as Thai Express and S&P Restaurant.
4. There are also several cafes and bakeries if you want a coffee or a snack.
5. If you’re looking for something to take on your flight, several convenience stores and supermarkets are in the airport.

Enjoy delicious Thai food at Suvarnabhumi airport,

Transit Hotels for when time at the Bangkok Airport is longer than expected

Good sleep and refreshment are essential for those who have experienced a long and tiring flight. The Miracle Transit Hotel provides a comfortable stay for passengers who require several hours of transit inside the airport. You can relax in your cozy room, recharge your batteries and refresh with a hot shower before taking off. Book in blocks of at least six hours and enjoy a good rest ahead of your next adventure.

Another great option is the Boxtel, where you can get a good night’s sleep and a refreshing shower without going through customs, making it an ideal option for those in transit. The convenience of these transit hotels ensures that passengers can make the most of their time at the airport and be ready for their eagerly awaited holiday or next port of call.

For those seeking a more luxurious option for their layover in Suvarnabhumi Airport, the Yotelair offers an enticing solution. With its unique pod-like rooms and en-suite bathrooms, travellers can enjoy a comfortable and private setting to rest and rejuvenate for their next journey. Unlike traditional airport lounges or uncomfortable bench seating, staying in one of these pods promises to leave guests feeling refreshed and ready to tackle their next destination. So if you’re looking for an upmarket option during your layover, the Yotelair is worth considering.

Transit Hotels available inside Suvarnabhumi airport

• Miracle Transit Hotel: Suvarnabhumi Airport, Departure Gate A, Suvarnabhumi Rd, Khlong Suan Plu, ตำบล คลองสว่〦
• Boxtel at Suvarnabhumi Airport: Suvarnabhumi Airport, Suvarnabhumi Rd, Khlong Suan Plu, ตำบล คลอ〦
• Avangard Capsule Hotel: Suvarnabhumi Airport, Suvarnabhumi Rd, Khlong Suan Plu, ตำบล คลอ〦
• Sleep Box Suvarnabhumi: Suvarnabhumi Airport, Suvarnabhumi Rd, Khlong Suan Plu, ตำบล คลอ〦

Relax in Comfort at Suvarnabhumi Airport

When it comes to airports, some may think of them as chaotic and stressful places. But did you know plenty of lounges and quiet spots are available for those seeking relaxation before their flight? Whether you prefer kicking back in a lounge chair with your smartphone or catching a quick transit nap, options are available at a cost.

If you’re not interested in the fancier lounge areas, don’t worry – plenty of serene spaces are scattered throughout the airport where you can unwind and take a breather. So the next time you find yourself at the airport, take advantage of the amenities available to make your travel experience a little more peaceful.

Stay at the Miracle Lounge with Get Your Guide and Save Money for the rest of your trip!

The best places to relax inside Suvarnabhumi Airport include:

• The Miracle Grand Convention Hotel on the Departure Level, near Gate A12
• The YotelAir Suvarnabhumi Airport on the Departure Level, near Gate A14
• The Sleep Box Suvarnabhumi on the Departure Level, near Gate A12
• The Boxtel Suvarnabhumi Airport on the Departure Level, near Gate A14
• The Avagard Capsule Hotel on the Departure Level, near Gate A12

Enjoy Bangkok Transit Lounge, which is available at Get Your Guide.

Shop till you drop with duty-free sales.

Suvarnabhumi Airport is an expansive airport spanning an impressive one kilometre. This bustling airport boasts many duty-free stores that seem to go on forever, offering everything from top-shelf alcohol to the latest designer perfumes. While it’s no surprise to find duty-free shopping at international airports, Suvarnabhumi Airport takes it to the next level with many shops.

However, shoppers should expect to spend a pretty penny at this extravagant shopping destination, one of Asia’s pricier duty-free stores. So if you’re ready to splurge, Suvarnabhumi Airport will undoubtedly deliver on all your duty-free shopping desires.

The most popular duty-free stores at Suvarnabhumi Airport include:

• The Emporium
• The Paragon
• King Power
• Central World Plaza
• Bangkok Duty-Free

Duty-free at Suvarnabhumi airport.

Take in the Airport arts or have a Prayer.

Thailand is known for its rich culture; even the airport does not disappoint in showcasing its artistic craftsmanship. Amongst the hustle and bustle of travellers and busy schedules, take a moment to appreciate the stunning sculptures scattered throughout the airport. Don’t forget to snap a photo or two to add to your travel collection.

With travel being a melting pot of cultures, Suvarnabhumi Airport is mindful of its visitors’ different religious needs. A dedicated prayer room is available for those who require a quiet moment for prayer time. It’s great to see that at major airports worldwide, regardless of people’s beliefs, a safe and respectful space is provided to fulfil everyone’s spiritual needs.

Magnificent Thai sculptures inside the busy Bangkok Airport in Thailand.

The conclusion to Suvarnabhumi Airport.

Suvarnabhumi Airport may seem intimidating at first glance. But don’t let its size and crowded atmosphere scare you. If you’re stuck in transit in Bangkok for a few hours, there are a few better places to pass the time. With its wide variety of duty-free shopping options and tranquil massage facilities, Suvarnabhumi serves as the perfect escape from the hustle and bustle of the airport. Use your time here to pamper yourself or let your inner shopper run wild. Either way, you won’t regret your decision to make the most of your time at Suvarnabhumi.

So, there you have a few tips on things to do while transiting at Suvarnabhumi Airport in Bangkok. No matter how long your layover is, there is plenty to do to help make your time more enjoyable. From grabbing a quick nap to exploring the duty-free shops, make the most of your time at this busy Airport. And, if you have some extra time, take in the sights and sounds of the Airport by checking out the sculptures or praying. Suvarnabhumi Airport is one of the busiest airports in Asia, but with a bit of planning, your transit can be a breeze. Safe travels!

Are you spending a little longer in Bangkok? Check out this article on Thong Ta Resort, only a few minutes from the Airport.

Lovely Thai decorated designed shops.

Flying to BKK Airport from Vientiane in Laos.